In case of purchase of medical devices of inadequate quality, the consumer has the right to demand either replacement with medical devices of adequate quality or refund of the money paid for such goods.

When receiving the goods, carefully check the contents of your order. You can cancel your order directly at the time of delivery if the goods do not match the one you ordered. The goods can be returned only in their undamaged original packaging.

Terms of return of goods:

  • The product was not used
  • The product has a marketable condition
  • All labels, films, and factory markings are saved
  • Packaging integrity is not compromised
  • Availability of a document confirming the purchase

Reasons for refusing to return the goods:

  • There are signs of use on the product
  • The product has been damaged or modified
  • More than 14 days have passed since the purchase
  • Lack of a document confirming the purchase